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Traveler Reviews for The Singel Hotel


Singel 13, Amsterdam, 1012 VC
 
 


 
  
 
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Guest Rating

 
78%
735 guests and 65 review
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Travellers Reviews


Submitted by Sarah Ashurst, Darlington, United Kingdom

The staff were extremely polite and friendly. I visited amsterdam the month before this visit and stayed at another '3 star' hotel for roughly the same price and couldnt believe the difference in staff and cleanliness of the singel hotel I will be definatly be staying there again
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total value for money
Rating 97%
Submitted by neil wilkinson, blackpool, United Kingdom

the staff were wonderful and after requesting a canal view they accomodated us, it was a pleasure to stay there
Rating 92%
Submitted by nadav tal, Tel Aviv, Israel

nadav has left no specific comment, however has rated the overall satisfaction rate with a 87% score, his arival experience with a 91% value and his check-out with a 78% rate.
Rating 86%
Submitted by Kenneth Milligan, Portland.Dorset. DT5 2JD, United Kingdom

We were greeted by very a very frienly gentleman.
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I would simply tell my friends that I would stay at the Singel Hotel again.They would know them that I found the hotel to my complete satisfaction.
Rating 97%
Submitted by alan powell, ellesmere port, United Kingdom

fantastic hotel staff.we arrived early and although we only had to wait about 10 minutes we were asked if we wanted a cup of coffe or tea.a fantastic start to our 4 day break.
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this hotel is fantastic.we've stayed in amsterdam 3 times and this was the best by far.staff couldn't do enough for us and the loan of the umbrellas was much appreciated.this hotel is central to everything and about a 10 minute walk (with heavy suitcases) to central station.we asked for 2 canal view rooms and were accomodated without question.we will be recommending this hotel to everyone we know as the staff give it their personal touch which you don't get in the bigger hotels.
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staff were very professional and friendly on checkout and asked if they looked after us ok,the answer was 100% yes.fantastic hotel.
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no negatives.couldn't fault anything.
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fantastic location,excellent security,food great,all staff were out of this world and made you feel like you were the most important person in the hotel.
Rating 90%
Submitted by Susan Schelpf, Ft Myers, FL 33905, United States

Rooms are small by American standards, but the location is great. Easy walk from the central train station, overlooks a quiet canal. Plenty of restaurants and shopping within the area. Very clean, with nice buffet breakfast. Staff very helpful, fluent in English.
Rating 89%
Submitted by Richard Falzone, Henderson, United States

Richard has left no specific comment, however has rated the overall satisfaction rate with a 79% score, his arival experience with a 100% value and his check-out with a 78% rate.
Rating 86%
Submitted by Colin Crane, Desford, Leics, LE9 9HY, United Kingdom

Negative - few rooms facing the canal, needed 2 toasters!

POsitive - nice presentation of breakfast
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Concise but pleasant
Rating 78%
Submitted by Joseph Gavin, Belfast, United Kingdom

We were asked to pay, infull, for our stay, without the opportunity to see our rooms first. We had to insist on getting keys to the rooms, and going ourselves to see the rooms. In fact, we asked to change one of the rooms as the original was very small with a tiny double bed.
It seemed odd to be asked to pay €1500 without even seeing the room!
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There are no square or rectangular rooms in the entire hotel. It's a bit disconcerting!
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Clean and well looked after. Central to the city.
Rating 75%
Submitted by Norman Good, Dublin, Ireland

The room was deceptively small as compared to the room advertised in the brochure, but as we were only using room as a base and only two nights, I declined to complain.
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Size of room should be stated clearly.i.e. in square metres.

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Small, friendly and close to all city centre amieneties.
Rating 71%
Submitted by David Adams, Caerphilly, United Kingdom

We requested a smoking room but on arrival was told because it was fully booked up we couldnt as only the top two floors were smoking rooms,which was a disappointment.
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the shower in our room had no basin so the water filled the bathroom very quickly and almost leaked on to the bedroom carpet, this was a bit weird but maybe just a holland thing?!
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The hotel is mostly non smoking, it is a good location from centraal station, we walked it with heavy bags in under 5 mins.

The breakfast is pretty bland and would reccomment saving the extra money and going to the cafe on trhe corner for a much more refreshing meal!
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very basic, dated decor and basic facilities, slightly over priced because of this as we stayed in much nicer accomodation in leidspein that was really not as much money called the rookies a smoker friendly hotel!!
though the location was good for a first night in amsterdam as was close to lots of nightlife,
staff were all friendly aand helpful.
Rating 63%
Submitted by Debra Perdew

The rooms were very small with 3 people not enough room for all luggage.
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Room was very small, would stay again.
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Very accommodating, and helpful with the area, and it is centrally located, and close to everything. Central station was two blocks walk from the Singel.
Rating 86%
Submitted by Penelope Shoesmith

Traditional hotel with lots of character and excellent location for the centre of the old city. Delightfully quite at night despite the central location.
Location on the upper end of the Single made arrival very easy by rail.
Good value as breakfast was included. Breakfast buffet was rather better than expected with a good choice.
Rating 86%
Submitted by carl morgan

small rooms but who cares , very clean and tidy (before we got in there lol)
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oh and i must say the tv freeview card came in useful (squirts r us lmao) all in all a good hotel would deffinately stay here again.

the clawmaster.
Rating 77%
Submitted by katherine spada-basto

The staff was very accommodating and polite. I didn't really have directions to the Hotel with the exception of it being 500m from the train station. It was a bit confusing with the construction around Centraal Station so it took me a bit longer to find the hotel.
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My room was suitable with the exception of it being very small.Could have used a fan since it was very hot!
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everything went fine regarding my check out.
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great location.
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great location, reasonable prices and very friendly and helpful staff. During hot weather,the rooms could use a fan at least!
Rating 77%
Submitted by Stephen Grimsley

A little smaller than we expected but sufficient for our needs
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Nice view of the Singel Canal, walking distance from Anne Franck House
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I would say that it is worth considering
Rating 75%
Submitted by Kim Allen

Although the room was extrremely clean as described, I must say the hotel was very 'worn' as described on another web site (tripadvisor.com); Walls needed repainting, trim needed repainting, furniture and rugs were chipped and threadbare, holes in walls needed patching. The room we were in had a bathtub plug that was perpetually closed and would not remain open. However, the breakfast buffet was top notch and one couldn't eat better at a 4 star hotel.
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Singel will store your bags for you, and added plus. Also, night security was very good.
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Trying to locate this hotel is a challenge--instructions need to be clearer, as does map.
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Worn but comfortable, serving a good breakfast, this hotel is a decent bargain close to the Central Station.
Rating 75%
Submitted by John Benns

The rooms barely big enough for moving around. Bathroom was minute and needs refurbishment. Limited choice of food at breakfast.
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Very convenient for the main railway station and within walking distance of many of the places we wanted to visit.
Rating 72%
Submitted by Per Anders Tresselt

Good service and friendly staff, but maybe a bit expensive, considering the room stanadard
Rating 69%
Submitted by William

This is my second stay at the Singel, and I find the people warm and friendly, the place safe and well run, and overall a wonderful small hotel in Amsterdam. I prefer it to the larger Renaissance just behind the Singel. My experiences at the Singel have been great, and I hope to stay there again in the near future.
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It's perfectly located and the staff couldn't be more helpful and friendly.
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Easy and friendly.
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I don't recall how much you stressed the great location, but it is really, for me at least, perfectly located and very quiet and safe.
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I've described it to many friends as a small, well run, safe and friendly place to stay in Amsterdam.
Rating 97%
Submitted by Chris

Very central location.
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Staff very helpful.
Breakfast good.
Clean rooms.
...
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Small but perfectly formed hotel. Centrally located with friendly staff.
Rating 97%
Submitted by Kerrie

very happy with our arrival experience as we were able to check in even though we were early
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wonderful stay, clean comfortable room with excellent polite and helpful staff
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checking out was well organised and quick
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think that the website covers all important aspects
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excellent city centre hotel-ideal for site seeing
Rating 92%
Submitted by Linda

I cannot wait to stay here again. The attention and kindness to us and all guests was 5 star. The gentlemen who ran the place were extremely kind and polite. I have already recommended this hotel to my colleagues at work. Fantastic location also.
Cleanliness 110%. Breakfast was spot on. Thankyou
Linda Baker
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As above.
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As above
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The location is even better than expected, the cleanliness and friendliness was top rated.
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Recommend it as above.
Rating 92%
Submitted by Silvan

Certainly Recommend
Rating 89%
Submitted by Andreas

Andreas has left no specific comment, however has rated the overall satisfaction rate with a 87% score, his arival experience with a 100% value and his check-out with a 78% rate.
Rating 89%
Submitted by Claire

Wireless internet is available and included in
the price.
In fact this would be a good detail to include
in any hotel information package (availability
and additional cost, if any)
...
Extremely convenient to the Central Train
Station and a good base for doing excursions
both within and outside of Amsterdam. All
basic amenities provided - including a
hairdryer, internet etc. Great breakfast to
start the day. Friendly helpful staff.
Rating 89%
Submitted by Mary

We were most impressed with the friendly and helpful staff, they helped to make our holiday very enjoyable.
Rating 89%
Submitted by Edward Henry

Edward Henry has left no specific comment, however has rated the overall satisfaction rate with a 87% score, his arival experience with a 83% value and his check-out with a 89% rate.
Rating 86%
Submitted by dean

the people at the hotel were very polite and very helpfull the room was very clean a bit small but it was nice the only thing that was a bit dissapointing was the shower was right next to the toilet so if there was someone on the toilet you couldnt get a shower because the toilet got drenched wen you had a shower apart from that it was an enjoyable stay
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small but very clean
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very clean and very friendly staff a lovely breakfast
Rating 86%
Submitted by ROBERT

The staff was very friendly and helpful. We arrived around 10:00 am and asked when check in time would be, and they said if we needed to check in right away, they could clean our room right away. We did not need that kind of rush, but we were impressed with their flexibility and willingness to help.
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The breakfast room and the food provided were excellent, and helped start our day positively.
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Tastefully decorated, comfortable rooms, located along a quiet, beautiful canal near many attractions and great night life.
Rating 86%
Submitted by jonathan

The Singel Hotel was wonderful. The rooms were very nice and the staff was very helpful. It is centrally located, which made it very convienent. Our stay in Amsterdam was enhanced by the wonderful experience at the Singel Hotel.
Rating 86%
Submitted by leonardo

leonardo has left no specific comment, however has rated the overall satisfaction rate with a 79% score, his arival experience with a 91% value and his check-out with a 78% rate.
Rating 83%
Submitted by James

My room was not ready until 2:30, instead of the published 2:00, but the hotel staff was willing to store my bags from 8 a.m. until then, so I was grateful for that. I was also a little nervous about leaving the key at the desk everytime I went out, but it was really no big deal and overall I felt safe based on my interactions with the staff.
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Since I booked my reservation late I think I had the smallest single room in the hotel. But it served my needs and it was clean and I had clean towels and a clean room everyday. Everyone was polite and I got some helpful information from the people working at the main desk, who were there 24 hours a day to help. There was breakfast in the morning but not much food that I was interested in. The rooms for 2 people that I saw were much bigger than mine, but for 1 person who didn't want to be in the room much anyway, it met my expectations and my needs. Also, compared to other reviews I read about other places, Singel definitely rates highly in comparison.
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The location is ideal for getting off the train at Central Station and walking to your accommodations. It is a quiet hotel, so don't expect to party or be loud or smoke, but I think it's better to have a respectful place to sleep and party out in the city anyway. I hope the rates stay reasonable because that was another attractive quality about the hotel.
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Great location, reasonable price, get a room for 2 people if you can't handle a cozy room for one, small bathroom but everything works and is clean, quiet building overall, friendly and helpful staff.
Rating 83%
Submitted by Deborah

Hotel was clean and convenient. Nice hot shower and the most comfortable beds. Location was perfect. One the edge of the Red Light district, but still a quiet street. Room was SMALL, but this is in keeping with most other Amsterdam hotels. Elevator was a plus and breakfast was modest, but very good.
Rating 81%
Submitted by Wayne

Our only disappointment was that the shoe shine had been used before we got to the room and the customer satisfaction questionaire must have been there for weeks and covered in coffee stains!

The temperature was difficult to set in the room as there was no opening window and it was either too hot or too cold. However, the guests who accompanied us did not have this problem as they had an opening window in their room.

Other than that, and choosing a different room to stay in, we thought that the Singel Hotel was ideally situated and the staff very pleasant. We would return!
Rating 80%
Submitted by John

John has left no specific comment, however has rated the overall satisfaction rate with a 70% score, his arival experience with a 83% value and his check-out with a 89% rate.
Rating 80%
Submitted by sharon

There are no snacks available at the hotel but you can purchase snacks from shops a short walk away.
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Lovely clean rooms, the bar wasn't what was expected it was more like a shelfing unit that had spirits on but you could buy beers and soft drinks aswell and could sit in the breakfast room to drink. Would go back again to this hotel if I visited Amsterdam again.
Rating 77%
Submitted by Jon

Great building, friendly staff, lots of charm.
Rating 74%
Submitted by Teea

The rooms on the side of the building have absolutely no view whatsoever, since the house next to it is only one meter away. Well, it is Amsterdam of course.
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It's clean and reliable, but lacks in atmosphere. It's not especially cosy or warm-hearted, but it is a quality standard place in the center of the city. Very good location.
Rating 72%
Submitted by Christopher

My only complaint would be that the room allocated to me was very small, the bathroom I could not even stand up in due to the sloping roof, but overall for a 1 night stay it was fine, especially due to the location and the staff
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Well situated, friendly staff...but ask for a decent sized room!!
Rating 71%
Submitted by Sidsel


The staff was not very serviceminded.
A smile would be very nice!

They wanted the payment,before you had seen the room.
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The location of the hotel was good, close to the popular shoppingstreets. However, there were three 'massage bars' next door with half naked girls in the windows....

We ordered a twinbed room (two separate beds),but got a doublebed room.
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We checked out at 12:00, and the luggage was put in a room next to the reseption.
However, this room was very, very small and with no locker. Almost impossible to get the luggage out.
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Well, the bars next door did not harm us, but it was surpricing to discover places like this close to the most popular places in Amsterdam, along the nicest canal.

The room was not that spacious as shown on the web.
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A nice and clean hotel with a very small reseption,located in the center of Amsterdam, but with a non smiling staff. You felt you were disturbing them.
Rating 71%
Submitted by Liba

Friendly staff, beautiful location in an old house next to the canal, easy to get there from the Central Station
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There was a problem with the shower in the bathroom. There was no basin at the bottom of the shower and water did not go out quite quickly - after one shower the bathroom was full of water and we had to wait to be able to have another shower (we were 2 people in 1 room).
The floor of the room was not horizontal so that we had our heads in the bed lower than legs - I personally did not mind but my husband could not sleep very well.
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very quick and efficient
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friendly hotel, beuatiful location very close to the Central Station
rooms OK but there are possibilities for improvement - I know much more comfortable (and also more expensive) hotels
Rating 68%
Submitted by Matthew

The room was much, much smaller than the pictures on the website indicate. Much smaller.
Rating 65%
Submitted by David

It was over priced for what it was, rooms were
very small
Rating 48%
Submitted by Lorin

There is somewhere to leave yoru lugage if you are early.
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The bathroom the beds and the privacywas not up to the standard I was expecting from the price that I paid. The plug in the bath was broken and would not come out.The pipe under the sink was so badly broken we could not use it and kept the bin underneath it to catch the excess water.This lead to us using the bath to brush our teeth in but the plug was broken which lead to more difficulties as you can understand. We were not informed of this before paying for the room so we were unprepared. Also there was no facitily to book a room with a double bed during the booking process. Upon our arrival we were informed that we had a room with two singel beds, pardon the pun, which we pushed together but they kept moving apart which lead to one of us waking up on the floor in the middle of the night which was not that much fun.
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should included if the verification of room type i.e single bed/double bed etc.
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it was nice and pretty and central to all amnities, terrible bathroom and horrible sleeping arrangments but we had french doors...... which was nice
Rating 42%
Submitted by Anonymous

Very pleasant and very professional
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Rooms small but adequate
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Very central and very friendly
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Would recoment it
Rating 89%
Submitted by Anonymous

Overall very pleasant
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All fine
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all fine
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Excellent and would recommend it to all
Rating 89%
Submitted by Anonymous

The guest has left no specific comment, however has rated the overall satisfaction rate with a 87% score, his arival experience with a 91% value and his check-out with a 89% rate.
Rating 89%
Submitted by Anonymous

The guest has left no specific comment, however has rated the overall satisfaction rate with a 91% score, his arival experience with a 91% value and his check-out with a 78% rate.
Rating 87%
Submitted by Anonymous

Did all they could to give us our room early and as we had arrived in the morning they stored our baggage.
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We were not aware that we had 'red lights' 100 metres along the street but that didn't bother us. Staff very security conscious
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They stored our bags with no fuss as we caught a late flight
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No
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Good value, friendly and 3 minutes walk from the station.
Rating 86%
Submitted by Anonymous

The staff are very polite and friendly.
The rooms are small but convenient for a
short period.
Rating 81%
Submitted by Anonymous

The guest has left no specific comment, however has rated the overall satisfaction rate with a 79% score, his arival experience with a 83% value and his check-out with a 78% rate.
Rating 80%
Submitted by Anonymous

The guest has left no specific comment, however has rated the overall satisfaction rate with a 70% score, his arival experience with a 100% value and his check-out with a 61% rate.
Rating 78%
Submitted by Anonymous

The guest has left no specific comment, however has rated the overall satisfaction rate with a 66% score, his arival experience with a 100% value and his check-out with a 61% rate.
Rating 77%
Submitted by Anonymous

The guest has left no specific comment, however has rated the overall satisfaction rate with a 62% score, his arival experience with a 91% value and his check-out with a 76% rate.
Rating 76%
Submitted by Anonymous

The wireless Internet connectivity signal wasnt strong enough to connect in the room.
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Very close to the main train station.
Rating 75%
Submitted by Anonymous

You have to go downstairs to go to the reception hall and the stairs are very slippery when raining, which is very dangerous. The stay can start directly at the hospital...
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I've got room 36 on the third floor. Room which is very dark as the wall of the other building is at less than 1 meter away from the room window.
The cleaning staff is very loud, shouting in the lobby from as early as 8:00 AM. For people which are willing to sleep it is hardly possible.
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It is possible to leave your luggage for the day if you leave Amsterdam later in the day. Very comfortable, the train station is only 5 min by foot!
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The location is outstanding in the heart of the city, on the Single canal. A few meters away from bus and tram station. Great.
Breakfast should be excluded as it its served between 8 and 10:00 AM. During my stay we stand up too late for that!
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Comfortable hotel, 5min from the central train station, 2min away from public transport, in the middle of Amsterdam, very fair place.
Rating 75%
Submitted by Anonymous

We were disappointed about the room, because we had a room in the back of the house where we had only view to a housewall and no view to the beautiful Singelgracht and the sky!!!
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We were disappointed about the room, because we had a room in the back of the house where we had only view to a housewall and no view to the beautiful Singelgracht and the sky!!!
Rating 72%
Submitted by Anonymous

Good location in town, nice staff, rooms uncommonly small, bathroom below three star hotel standards.
Rating 71%
Submitted by Anonymous

We had a room at the back of the hotel and it was in near total darkness at all times of the day (without the lights on). There was some construction work going on at the back of the hotel and at times in the mornings it was possible to hear the builders working - this was not condusive to a relaxing stay.
Rating 66%
Submitted by Anonymous

A little disappointed with the size of the room. Did not change bedding during our three night stay. Breakfast good. Location good.
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Of course being American, the price of the room seemed high according to U.S. standards. I realize the value of our dollar is low. We did appreciate the location of the property. Security was good.
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Small but adequate. We were pleased to have a T.V.
Rating 65%
Submitted by Anonymous

The guest has left no specific comment, however has rated the overall satisfaction rate with a 49% score, his arival experience with a 83% value and his check-out with a 61% rate.
Rating 65%
Submitted by Anonymous

The guest has left no specific comment, however has rated the overall satisfaction rate with a 49% score, his arival experience with a 83% value and his check-out with a 44% rate.
Rating 60%
Submitted by Anonymous

It was very close to the train station. That is what we wanted.
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The bathroom was poor. There was a hole in the floor for the shower, which was right next to the toilet. Terrible for the price, and I think it was rated 3 stars. That was a joke, but I do understand the different standards in Europe.
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Let folks know that the bathrooms are poor and rooms are very small. We had three rooms and one of the couples stayed in a room that they had to climb over the other person to get out of the bed.
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I would not even take the time to describe it. I would tell them to go elsewhere. The area is loaded with hotels. I would try another hotel in the area.

Fans should also be proved for the rooms, to get the air moving.

The staff was great.
Rating 54%
Submitted by Anonymous

i thought the room would have been little better and with bigger windows, now there was only one roofwindow
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it was mostly what i expected but like i wrote earlier the room wasn't exactly what i thought it would be
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very good position near the central station
Rating 37%

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