FAQs - Frequently Asked Questions

• At what time can we check-in and out?
  All accommodations, Check In from 1pm, Check Out before 11am. Please let us know in advance what time you intend to check in.
• Is the price per room/apartment or per person?
  Rates are per room.
• Is breakfast included in the price and what type of breakfast?
  All rates include breakfast and taxes. We offer a Continental Breakfast to all our guests.
• Can we settle the bill on arrival?
  Yes, at our hotel all payments are at arrival.
• Which languages are spoken at the reception?
  At the reception our staff speaks the following languages: English, French, Dutch, Spanish, Italian and Portugese.
• How many floors are there in the building and do you have an elevator (lift) in the building?
  In our hotel we have 5 floors, we have an elevator next to the hotel reception.
• Are there quiet, private, romantic rooms?
  We have quiet, romantic rooms. We suggest you to book the family room which can be prepared for a romantic break.
• Do the rooms/apartments have a terrace/courtyard?
  All rooms have a window. Larger rooms have balcony access(Family rooms).
• Do the rooms/apartments have a balcony?
  Only the Family rooms.
• Do you have non smoking rooms/apartments?
  All our rooms are smoking rooms. On request we can prepare the rooms to be non-smoking.
• Is there a TV in the rooms/apartments? Are there international channels (satellite or cable TV)?
  All rooms have television, you can find the following international channels: RAI UNO, CNN, BBC 1 and 2, National Geographic.
• Is there a telephone with direct dialling in the rooms/apartments?
  All the rooms have direct dial telephone.
• Is there air conditioning in the rooms/apartments? Is there any extra charge for this? Is it seasonal?
  Our hotel does not have any air conditioning facilities.
• Do you have an Internet/E-Mail point in the Property?
  No, you can find Internet access at a 2 minutes walking distance.
• Is there a swimming pool? When is it open?
  No, we do not.
• Is parking or garage available?
  We offer 10% discount for the nearby Public Parking Facilities. We recommend to ask our staff in advance for parking availability.
• Where can we rent a car?
  In order to rent a car you can take the tram no.2 that leads you in 5 minutes to the Overtoom.
• Which is the nearest airport?
  Amsterdam Schiphol Airport.
• Do you have a pickup or shuttle service from and to the airport?
  No, we do not.
• Which is the nearest bus-stop?
  Amsterdam Central Station, at 5 minutes walking distance.
• Which is the nearest railway station?
  Central Station, at 5 minutes walking distance.
• Which is the nearest / how far away is / how do we arrive from the canal bus stop?
  The nearest canal bus stop is in Central Station at 800 meters (5 minutes walking) from the hotel.
• Which is the nearest / how far away is / how do we arrive from the tram stop?
  It is at Damrak, 5 minutes walking distance.
• Is there a fitness center in the Property (Gym, Jacuzzi, Sauna, Turkish bath...)?
  No, you can find one at a 3 minutes walking distance.
• Are pets welcome?
  No, they are not.
• Is there a restaurant in the Property?
  Yes, Argentinian Restaurant.
• Can I connect my modem so that I can surf the Internet from my room/apartment?
  No, at this moment it is not possible.