FAQs - Frequently Asked Questions

• At what time can we check-in and out?
  All accommodations, Check In from 3pm, Check Out before 11am. Please let us know in advance what time you intend to check in.
• Is the price per room/apartment or per person?
  Per apartment.
• Is breakfast included in the price and what type of breakfast?
  Breakfast is not included.
• Is heating included in the price?
  Heating is included in the price.
• Can we settle the bill on arrival?
  Yes.
• Which languages are spoken at the reception?
  Dutch, English, Italian, German, Spanish.
• How many floors are there in the building and do you have an elevator (lift) in the building?
  The larger buildings have 3 floors and no elevator.
• Are there quiet, private, romantic rooms?
  Yes there are quiet, private and romantic rooms.
• Are linens and towels provided or do I need to bring my own?
  Linens and towels are provide and are also included in the price. For guests staying longer then a week, both linens and towels are renewed every week. This is also include in the rental price.
• Do the rooms/apartments have a terrace/courtyard?
  Many of the apartments have an outdoor courtyard or roof terrace.
• Do the rooms/apartments have a balcony?
  Some of the apartments have a balcony.
• Do you have non smoking rooms/apartments?
  Yes we do.
• Is there a TV in the rooms/apartments? Are there international channels (satellite or cable TV)?
  There are TV's in all the apartments and yes we offer international channels.
• Is there a telephone with direct dialling in the rooms/apartments?
  There are no telephone in the apartments.
• Is there air conditioning in the rooms/apartments? Is there any extra charge for this? Is it seasonal?
  Most of the apartments do not offer airconditioning.
• Is there a dining room where we could sometimes all dine together?
  All apartments offer at least one dining room with up to 8 seats.
• Do you have an Internet/E-Mail point in the Property?
  All apartments offers wireless internet connestion.
• Is there a swimming pool? When is it open?
  There is a swimming pool close to the apartments.
• Is parking or garage available?
  There is parking facilities close to the apartments.
• Where can we rent a car?
  There are car rental agencies close to the apartments.
• Which is the nearest airport?
  Schiphol / Amsterdam airport at about 10 km distance.
• Do you have a pickup or shuttle service from and to the airport?
  Yes we have pcikup servcie from and to the airport.
• Which is the nearest bus-stop?
  Amsterdam central station.
• Which is the nearest railway station?
  Amsterdam central station.
• Which is the nearest / how far away is / how do we arrive from the canal bus stop?
  The Anne Frank stop on the Prinsengracht, which is only a few minutes walk from the furthest apartments. Some of the apartments are in front of the Anne Frank stop.
• Which is the nearest / how far away is / how do we arrive from the tram stop?
  Eiether the central station, Marnix street or Rozengracht stops, which are all only a few minutes walk from the furthest apartments.
• Is there a fitness center in the Property (Gym, Jacuzzi, Sauna, Turkish bath...)?
  There is no fitness center in the property, but several fitness centers close by.
• Are pets welcome?
  Yes.
• Is there a restaurant in the Property?
  No, but many restaurants in the area.
• Can I connect my modem so that I can surf the Internet from my room/apartment?
  Yes.